Casino mate self-exclusion and promotional contact preferences
If gambling no longer feels comfortable, Casino mate provides several ways to reduce access and stop promotional contact. You can request deposit limits, use a temporary cool-off period or ask for self-exclusion, while also managing unwanted marketing messages. This guide explains the available options clearly, including what they cover, how long they may last and what to check before relying on them. For an independent starting point, casinomate can be reviewed alongside the operator’s current terms.
Casino mate self-exclusion options
The site separates lighter controls from a full exclusion request. That gives you room to choose a measure that matches your situation, but the wording of each option matters. If you want to stop gambling completely, ask support to confirm that the restriction applies to all relevant accounts and financial activity.
Cool-off periods for a short break
A cool-off request can lock an account for 24 hours, 7 days, 30 days or 90 days. The responsible-gambling material says support may be contacted about reinstatement before the selected period ends. Because this differs from the longer self-exclusion wording, ask support to confirm the exact end date and whether early reopening is possible before you submit the request.
Longer self-exclusion requests
Self-exclusion lasts for at least six months and may continue for as long as required or indefinitely. The stated process includes sealing existing and new accounts, along with financial accounts. Reinstatement is described as possible only after six months, so save your request and any confirmation message. If you use another account, include it in your request rather than assuming the restriction will transfer automatically.
| Control | Available period | Key point |
|---|---|---|
| Short cool-off | 24 hours | Temporary account lock |
| Short cool-off | 7 days | Temporary account lock |
| Short cool-off | 30 days | Temporary account lock |
| Short cool-off | 90 days | Temporary account lock |
| Self-exclusion | At least 6 months | May be extended or indefinite |
How to stop promotional contact
Self-exclusion and marketing preferences solve different problems. Exclusion concerns access to gambling services, while promotional contact concerns emails, texts, calls or other campaign messages. A person can ask for both at the same time. This is also useful if you are comparing claims about a casino mate welcome bonus, casino mate promo codes or a casino mate promo code no deposit offer.
Make your request specific
Contact support and state that you want promotional communications stopped. Include your name, account number and the email address or phone number receiving messages. The site advertises support through email, live chat and phone, with a 24/7 support claim. Ask for written confirmation that marketing preferences have been updated, and keep that confirmation for your records.
| Request detail | Why it helps | Useful action |
|---|---|---|
| Your full name | Helps identify the account | Use the name registered on the account |
| Account number | Links the request to the correct profile | Check it before sending |
| Receiving email or phone | Identifies the marketing channel | List each unwanted channel |
| Written confirmation | Creates a clear record | Save the reply and date |
Practical steps after requesting restrictions
A restriction works best when you reduce reminders and remove easy routes back to gambling. Marketing messages can take time to stop if a campaign was already scheduled, so monitor your inbox and phone for a short period. Do not respond to offers while the request is being processed, and contact support again if messages continue.
Check the account and your records
Use a simple checklist so nothing important is missed. You can also ask for clarification about any pending withdrawal, identity review or promotional balance before the restriction begins.
- Record the date, time and channel used for your request.
- Ask whether the restriction covers every account linked to your details.
- Request removal from promotional email, SMS and telephone campaigns.
- Keep confirmation messages, screenshots and support reference numbers.
- Unsubscribe from lawful marketing emails where an unsubscribe link is provided.
- Seek independent gambling support if controlling play feels difficult.
Conclusion
The safest approach is to match the control to your goal. Choose a cool-off period for a defined break, or request self-exclusion when you want a longer barrier to gambling. Make promotional preferences explicit rather than assuming self-exclusion will stop every message. Confirm the details in writing, keep your records and check the current responsible-gambling terms, since procedures can change.